FedEX

Client FedEx
‍Project FedEx Support Hub
‍Length 18-week Engagement
‍Location Remote

Directed a comprehensive UX redesign of FedEx’s Salesforce Service Cloud Implementation, FedEx Support HUB, resulting in a significantly improved user experience and increased agent efficiency.

Facilitated knowledge transfer sessions and conducted in-depth user research to identify key pain points and opportunities for optimization.

Developed a robust information architecture to streamline application workflows, eliminating the need for wireframing and accelerating the design process.

Created high-fidelity visual mock-ups and over 30interactive prototypes, ensuring a seamless and intuitive user experience.

Adhered to FedEx’s brand guidelines while aligning designs with Salesforce’s Enterprise App Experience Lightning Design System,maintaining brand consistency, and optimizing user engagement. 

Skills Salesforce Experience Cloud · Agentforce · Figma · Photoshop · Microsoft Word ·Collaboration · Resilience