A comprehensive redesign and replatforming of the point-of-sale (POS) application for over 2,000 Jiffy Lube locations across the United States. This project involved a thorough understanding of the existing system's limitations and the evolving needs of the business. By leveraging cutting-edge technology and user-centered design principles, I successfully developed a new POS solution that streamlined operations, enhanced customer experience, and increased efficiency.
Jiffy Lube’s current GROW platform suffers from a significant amount of pain points including complicated navigation,function key reliance, usability inconsistencies, and poor mobile accessibility.
Carefully structured to provide an intuitive user journey, balancing educational content, interactive features, and community engagement.
Early wireframes led to interactive prototypes, which were tested and iterated on. This phase was crucial for refining user flows and interface elements.
Focused on creating a visually appealing and emotionally engaging experience. The design incorporated nature-inspired themes, intuitive icons, and an easy-to-navigate layout.
Special attention was given to making the app accessible to all users, including those with disabilities. Features like screen reader compatibility, color blindness modes, and scalable text were included.
